Keeping your Airtel Uganda SIM card active while you’re overseas is essential to stay connected with family, friends, and business associates. In this article, we will guide you through the necessary steps to ensure that your Airtel Uganda SIM card remains active, allowing you to make and receive calls, send text messages, and access the internet, no matter where you are in the world.
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How Long Will It Take for the Airtel Simcard to be Deactivated?
As per the consumer handbook provided by Airtel Uganda, the Airtel SIM card will be deactivated if it remains unused for a period exceeding 90 days, which is approximately equivalent to 3 months. SIM card deactivation can occur due to prolonged inactivity, failure to recharge or top up credit, non-compliance with the service provider’s terms and conditions, or reaching the expiry date without renewal. It is crucial to use the SIM card regularly and adhere to the service provider’s guidelines to prevent deactivation.
Read Also: How to activate roaming on MTN, Airtel, and Africell Uganda
Keep Your Airtel Uganda Simcard Active While You Are Overseas
This is what you should do to keep your Airtel line active;
1. Enable International Roaming on your Airtel line:
Airtel’s International roaming makes it possible for the subscriber to stay connected with Airtel services while traveling ensuring that they are always within reach, no matter how far they are from home. Airtel Uganda offers extensive roaming services that connect you to 550 operators across more than 200 destinations. Whether you’re exploring East Africa, Africa, the Middle East, Asia, Europe, or America, your Airtel Uganda number keeps you connected to your contacts worldwide. Here is what you can do if you enable International roaming;
- · Make and receive calls
- · Send and receive SMS
- · Send and receive emails
- · Browse the internet
- · Stay connected via social media (WhatsApp, Twitter, Facebook, etc)
- · Load Credit for Prepaid Customers
- · Data Bundles for Prepaid Customers
- · Airtel Inflight roaming services
2. Top up your credit or Recharge your Airtel Money Account
To ensure the continuous functionality of your Airtel Uganda services while you are away, it is advisable to arrange for regular deposits or airtime recharges to your Airtel Money account. Consider reaching out to a trusted friend or relative from your home area every six weeks or even more frequently. By requesting them to deposit a nominal amount, as low as UGX 500, into your Airtel Money account or recharge your airtime balance, you can maintain the active status of your Airtel Uganda services, guaranteeing seamless communication even during your absence.
Read Also: How to Reverse Airtel Money Sent to a Wrong Number
3. Contact the Airtel Customer Care Helpline
In case you find yourself encountering difficulties with the methods mentioned above or require a comprehensive guide on how to effectively keep your Airtel line active, it is highly recommended to reach out to Airtel’s dedicated customer care service. Their team of knowledgeable professionals is available to provide you with detailed assistance and guidance, addressing any specific concerns or queries you may have. By contacting Airtel customer care, you can receive personalized support tailored to your unique situation, ensuring that you have the necessary information and solutions to maintain the active status of your Airtel line.
How to Reactivate Airtel Simcard
To reactivate your Airtel SIM card, it is necessary to visit the nearest authorized Airtel shop and undergo the re-registration process. It is advisable to do this as soon as possible because once a SIM card is deactivated, the associated number is recycled and cannot be recovered unless you submit a special number request, which is uncommon in present times.