How to Contact MTN & Airtel Customer Care Support in Uganda

This article will guide you with different ways to help you contact MTN or Airtel customer care support in Uganda.

How to Contact MTN Customer Support in Uganda

MTN’s dedicated Customer Care representatives are available 24 hours to attend to all your inquiries, complaints, and basic service needs regarding MTN mobile money, Pay As You Go, MTN Public Access, and MTN Internet.

Talk to Customer Care

Call 100 using your MTN line, then listen carefully to the voice prompts and choose options according to your preference. This service is free of charge.

Note: MTN will only allow you to talk to a customer care agent after you have selected the reason for contacting customer care. Some reasons have automated voice responses. Therefore, every time I want to speak directly to the MTN customer care agent, I select the reason as “Mobile Money” and then finalize it with “Mobile Money Reversal“. This way, you will be connected to the MTN customer care agent immediately.

Call 0771 001 000. You can always dial this number from another network or using your MTN line. However, this service is not free but you will get connected to a customer care agent immediately.

READ ALSO: How Does the MTN Zigi Chatbot Work?

Contact Customer care via Social Media

You can choose to send MTN customer care agents a message via their different social media platforms. I have tried it and I usually get a response from the team in about 30 minutes or less.

WhatsApp: 0772 123 100

Twitter: twitter.com/mtnug

Facebook: facebook.com/MTNUG/

Email: customerservice.ug@mtn.com

Visit any authorized MTN shop near you.

MTN Service Center Outlets	Physical Address
Crested Tower Service Center	Crested Towers Building
Kyaggwe Service Center	Mukwano Mall, Kyaggwe Road
Lugogo Mall Service Center	Shoprite Mall Lugogo, Jinja Road
Shoprite Clock Tower	Shoprite Mall, Ben Kiwanuka
Kampala Road Service Center	Plot 28, Kampala Road
Forest Mall Service Center	Forest Mall Ground Floor
Acacia Mall Service Center	Acacia Mall 1st Floor
Village Mall Service Center	Village Mall Bugolobi 1st Floor
Victoria Mall Service Center	Victoria Mall Entebbe Ground Floor
Entebbe Airport Service Center	Entebbe Airport, Arrivals Lounge
Jinja Service Center	Plot 54, Lubus Road, Cassino Building
Mbale Service Center	Plot 41, Republic Street Mbale Town
Mbarara Service Center	Plot 5, High Street Mbarara
Fortportal Service Center	Baguma Crescent Building, Lugard Road
Masaka Service Center	Masaka Road Nyendo
Gulu Service Center	Plot 15, Nehru Road, Gulu Obote Avenue, Lira
Lira Service Center	Opposite Opportunity Bank, Plot 47 Adumi Road
Arua Service Center	Orasea Complex, Arua Town
Masindi Service Center	Plot 28-30 Masindi Port Road, Masindi
Moroto Service Center	Plot 21, Lia Street, Moroto Municipality

How to Contact Airtel Customer Support in Uganda

Airtel’s dedicated Customer Care representatives are available 24 hours to attend to all your inquiries, complaints, and basic service needs regarding Airtel services.

Talk to a customer care agent

Call Airtel toll-free helpline 100 from an Airtel mobile or 0705100100 from another line.

Note: Airtel will only allow you to talk to a customer care agent after you have selected the reason for contacting customer care. Some reasons have automated voice responses. Therefore, every time I want to speak directly to the Airtel customer care agent, I select the reason as “Mobile Money” and then finalize it with “Mobile Money Reversal“. This way, you will be connected to the Airtel customer care agent immediately.

Connect via Social Media

E-mail [email protected] or fill out a Contact Us form.

Twitter: twitter.com/Airtel_Ug

Facebook: facebook.com/airteluganda/

WhatsApp: 0752600222

Visit any Authorised Airtel Shop

Airtel Service Center	Physical Address
Airtel head Office Service Center	Airtel Towers, Plot 6A Clement Hill Road
Shoprite Clock Tower	Shoprite Mall, Ben Kiwanuka
Airtel Uganda Shop	Acacia Mall
Airtel Shop	Along Kampala Road, Next to Simba Telecom
Airtel Lugogo Mall	Shoprite Mall
Airtel Forest Mall	Forest Mall Ground Floor
Airtel Bugolobi	Opposite Barclays Bank
Airtel Service Center	Kabalagala
Airtel service Center	Haidali Shop
Airtel Ntinda	Ntinda Trading Center Ntinda Road
Airtel Entebbe Road	Victoria Mall Shopping Center
Airtel Mbarara	Opposite FINCA Bank
Airtel Jinja Service Center	Jinja Road Opposite KCB Bank
Fortportal Service Center	Rukidi Road Next To pride microfinance
Masaka Service Center	Elgin Road
Arua Service Center	Rhino Camp Road Opposite Barclays Bank
Mbale Service Center	Republic Street Opposite CPS
Jinja Service Center	Plot 49, Jinja Main Street
Gulu Service Centre	Opposite Standard Chartered Bank
Lira Service Center	Opposite Gaaga Bus Park
Soroti Service Center	Soroti Avenue/ Market Street
Kabale Service Center	Next to Bank of Uganda – Opposite the Stadium
Airtel Mityana	Mityana Town Main Road Next To URA
Hoima Service Center