How to Replace Stolen Airtel/MTN eSIM

Replace Stolen Airtel/MTN
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Losing a mobile device, especially one with an embedded SIM (eSIM), can be a daunting experience. However, both Airtel and MTN have streamlined the process of replacing stolen eSIMs, ensuring a smooth transition for their customers. In this comprehensive guide, we will walk you through the step-by-step procedure to replace a stolen Airtel or MTN eSIM.

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As soon as you notice that your eSIM is stolen, you need to block it to avoid unwanted certainities. Here is how: How to Block Lost/Stolen eSim- MTN/Airtel Uganda


These are the requirements that you should carry with you to any authorized Airtel/MTN mobile shop for successful card replacement.

  • Police letter.
  • National ID/Refuge letter.
  • UGX 2,500 as a replacement fee (this price might differ depending on the retailing you are using).
  • A Smartphone that is compatible with eSIM technology.

Replace Your Lost/Stolen Airtel/MTN eSIM

1. Visit any authorized Airtel/MTN retail shop in your area

2. Engage the customer care attendant on your eSIM replacement needs.

3. The customer care attendant will ask you for a police letter and national ID to start the replacement process. You will be asked to sign and confirm your thumbprint. Once all the information is verified, you will be availed of an eSIM.