Umeme Mobile is a mobile app developed by Umeme Limited, a leading electricity distribution company in Uganda. Right after the download, the app allows users to easily and securely manage their electricity accounts, pay their bills, and access a range of other services.
One of the key features of the Umeme app is the ability to view and pay your electricity bills online. With the app, you can view your current bill, check your payment history, and make payments using your mobile money wallet or bank account. This means you no longer have to visit a Umeme office or stand in line to pay your electricity bill.
In addition to bill payment, the Umeme app also allows you to view your electricity consumption history, monitor your energy usage, and set usage alerts. This can help you better understand your energy consumption patterns and make more informed decisions about how to save electricity and reduce your bills.
The Umeme app also offers a range of other services, including the ability to report power outages, request new connections, and access customer support. You can use the app to report power outages in your area and request emergency services, such as the repair of damaged electricity poles or lines. You can also use the app to request new connections or disconnections, or to access customer support if you have any questions or issues.
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Download the UMEME App
The Umeme App is a free and user-friendly mobile application designed to provide convenient access to a range of features and services for both Android and iOS users. You can find and download the UMEME app on the Play Store for Android devices and the App Store for iOS devices, making it accessible to a wide range of users.
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How to Use the UMEME App
As this article stresses in the above paragraphs, the UMEME Mobile app has a variety of features. However, you may not know how to use those features and maneuver through the endless benefits. Here is a breakdown for you.
Get Connected: This feature allows you to apply for a UMEME electricity connection online. All you have to do is, tap the option, enter your UMEME online login details then fill in the form.
Power Shutdowns: This feature gives you a review of planned shutdowns and ongoing shutdowns as precedented by the electricity distribution company. Therefore, you will be able to know the reason behind the power outage in your area and what time the issue will like be resolved.
Yaka Tokens: The UMEME mobile app will show you all the recent tokens attached to a particular Yaka Meter.
Postpaid Bills: This feature provides thorough information on the Postpaid account bills and statements. If you are a UMEME postpaid subscriber, you can view your recent bills and check the trail of your statements from the UMEME mobile app.
Make Payment or Buy Yaka: The mobile app allows users to pay their UMEME postpaid bills and buy Yaka. To do this, tap on the Make Payment option>select payment method (MTN, Airtel, UTL, Ezee Money, Stanbic Bank) then follow the prompts.
Customer Chat: The mobile app gives you access to UMEME customer care agents via chat. Therefore, if you have any queries, tap on the option and then follow the prompts.
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How to Contact UMEME Customer Care
In case you need help with UMEME services or would love to report load shedding or any electricity complications in your area, the first thing that you ought to do is contact customer care. Here is how;
Call Toll-Free: 0800 285285 or 0800 385395
WhatsApp: 0772285285
Email: [email protected]
Social Media: Twitter or Facebook.
Overall, the Umeme app is a convenient and easy-to-use tool for managing your electricity account and accessing a range of services from Umeme Limited. Whether you want to view and pay your bills, monitor your energy usage, or access customer support, the Umeme app has you covered. If you are a Umeme customer in Uganda, be sure to download the app and start taking advantage of its many features and benefits.