Sometimes because of how technology works, it’s possible to buy those Yaka units on Airtel or MTN and then the token never actually comes through via text as usual. This happens most times because of some technical issues. If you purchased your Yaka units and didn’t receive your Yaka tokens, this article will guide you on what to do to regain your token without necessarily having to wait the next day to give a call to UMEME or head to their service centers.
Read Also: How to Retrieve UMEME Yaka Token Using Cente Mobile App
Check for Recent Yaka Tokens
All Yaka tokens purchased by UMEME users are accessible via the UMEME Mobile app. The umeme app acts as a database for individual tokens that have been purchased over time. Not forgetting you can use the app to acquire UMEME Yaka tokens in the future. So if you are sure that your purchase transaction went through but then you did not receive your Yaka tokens, this is the right place to start checking for your tokens.
So how do you do this:-
- If you don’t have the Umeme app installed on your phone, head over to the play store or app store then download and install the app on your device.
- Once installed, open the app, and on the home page tap on the Yaka Tokens tab.
- Then Enter your Yaka meter number and tap Next. Read this article on how to check your Yaka meter number.
- On the next page, a list of the recent Yaka tokens associated with your meter number will be displayed. If your transaction was successful, you can locate the latest token by date or units (usually the top one).
You can now use the token displayed to load on your yak meter. Read these common UMEME Yaka meter token error codes you may need to be aware of in case your Yaka meter is displaying some mystery codes.
Alternatively: Contact Umeme Customer Care
- Contact UMEME’s Official Customer Care Lines on 0800285285,0800385385 (Toll-Free) or 0312360600 (Paid)
- For Fast response, use the customer Chat tab in the UMEME App or WhatsApp at +256772285285
- Twitter – UMEME twitter page.
We hope this guide helped you solve the I did not receive my Yaka token issue.