At the start of the Month, it was brought to light that Safeboda had supposedly updated its terms and conditions of use. Anyone who tried to access the SafeBoda application could tell. On logging into your app, you had to accept the Updated terms and conditions of use so as to proceed and use the application (just like it was for WhatsApp recently). Those who read the updated terms and conditions (well, not many) found out.
Ugandans did not receive this well, and here is why.
Is SafeBoda responsible for any damages caused while using their services?
One of the core reasons why Ugandans love (or loved) SafeBoda was its connotation to “Safety”, it is called Safe-Boda. It was common for any user to directly report to SafeBoda online or via a direct call line concerning harassment, threat, or damages caused by a Safeboda driver, and the company responded in a bid to take action.
This leaves the question, is Safeboda “Safe”? And Is this the only reason why Safeboda users are enraged? Let us find out!
Is SafeBoda still “Safe”?
You wouldn’t blame them, because one may ask, what happens when a SafeBoda rider threatens the Safety of the passenger? Over to you SafeBoda.
He emphasizes that Safeboda still cares for their community and the safety of their passengers. Refresher trainings are being conducted for their riders and passengers should expect quality services.
What does the future hold for SafeBoda
Safeboda has braved many storms, and this is one of those which is threatening its roofs, but will it also destabilize its foundation?
After allegations of Safeboda illegally sharing users’ data to US company, the saga was put to rest after NITA-Uganda reported that SafeBoda didn’t sell any customer data.
However, tables turned when NITA-Uganda confirmed the allegations to be true later, and the impact this has on the brand name is debilitating.
“Why doesn’t @SafeBoda provide an option for deactivating our accounts. I just don’t want to install the app, I want to take back the consent I previously gave it.” – Peter Nvigyi, an enraged user in response to the data sharing saga took it to Twitter.