Recently, Airtel requested all its subscribers to re-verify their Airtel SIM cards. This process involves confirming ownership of all Airtel SIM cards that are registered under a particular National Identification Number (NIN). However, this call to action did not yield the desired results, as a significant number of subscribers failed to complete the SIM card re-verification process. Consequently, this non-compliance has led to certain limitations, such as the inability to make or receive calls or, in some cases, disconnection of the line.
What Should be Done?
Airtel has an ongoing advertisement across various social media platforms explaining that subscribers can perform self-verification by dialing *197# and selecting re-verification from the displayed menu. However, this feature appears to encounter an issue. When I use the mentioned method, I receive an on-screen notification indicating, “You are not eligible to access this service.”
Since I was unable to proceed with the self-verification process, I contacted Airtel customer care to inquire about resolving this issue. The customer service representative advised me to visit the nearest Airtel shop for further guidance. I followed their advice, and I will now assist you in understanding how you can re-verify Airtel numbers registered under the same NIN.
- Go to the nearest Airtel Authorised Service center with an original copy of your national ID/passport/refugee card.
- Inform the teller that the main intention for your visit is to re-verify your sim.
- Share details of your Airtel number.
- The attendant will initiate the re-verification process, which involves scanning your National Identification Card, capturing your selfie, and scanning your thumbprint for verification.
- If you have other numbers attached to your NIN, they will be reverified as well unless you disagree.
That’s it! The re-verification process is free.