Safaricom is one of the leading telecommunications companies in Kenya, providing a wide range of services to its customers. While Safaricom endeavors to maintain a secure and reliable network, instances of fraudulent or suspicious activities may occur. In such cases, it is crucial to report any concerning phone numbers to Safaricom promptly. In this article, we will guide you through the step-by-step process of reporting a number to Safaricom, ensuring the safety and security of yourself and others.
Report a Number to Safaricom
Safaricom has introduced a service to facilitate the reporting of suspected fraud incidents occurring on their network, enabling appropriate action to be taken. To report such instances, kindly follow the outlined procedure:
- Upon receiving a fraudulent message, access the messaging application on your mobile phone.
- Compose a new text message to include both the contact number of the perpetrator and the fraudulent message itself.
- Forward the text message containing the relevant details to Safaricom number 333. It is important to note that sending this SMS to Safaricom is completely free of charge, and you will not incur any expenses.
- As an alternative option, you can report incidents involving M-Pesa scammers by visiting Safaricom’s official Facebook and Twitter pages.
- Additionally, you have the option to contact the local police authorities by dialing either 999 or 911 on your mobile phone.
Quick Note: If you receive a call from a conman claiming to have sent money to your number, you should not send the money back before confirming your current M-PESA balance. Rather ask the individual to reverse the transaction.
What Happens When You Report a Number to Safaricom?
If you have fallen victim to M-Pesa fraud, you might be concerned about the steps taken to address the issue and hold the culprits accountable. When you report an M-Pesa conman, a dedicated investigation team promptly initiates an inquiry into your claim. If the allegations are verified to be true, the team takes decisive action by blocking the reported number. This measure ensures that the conman is unable to defraud other customers in the future.