Do you know that you could pause your Zuku TV subscription for up to 14 days? Well, now that you know, this article will guide you with two ways to suspend your subscription. However, you need to have a thorough reason as to why you want the subscription paused. Pausing a subscription will prolong your subscription so you can not miss watching your favorite channels.
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Pause your Zuku TV Subscription
Visit Zuku TV Branches
The easiest way is to visit any Zuku TV branch near you. Request account suspension and explain why you want the account suspended. The customer care agent will verify if all the details mentioned correspond with your account profile. If they can ascertain that you are the decoder owner, then they will proceed with your request. After the request approval, a command will be sent to your account, automatically terminating your viewing temporarily.
Zuku TV Address
Diamond Trust Building,13th Floor
Opposite Cham Towers, Kampala Road,
Kampala, Uganda.
Read Also: Zuku TV Error Codes, What they Mean & How to Fix them
Contact Zuku TV Customer Care
Step 1: Prepare your Zuku TV smart card number and identification card.
Step 2: Contact Zuku TV customer care 2days(48 hours) before the date you want the account subscription to be paused.
- Customer Support: 0200 724 848 / 0779414721
- Whatsapp: +256 752 320561
- Email: [email protected]
- Facebook: Zuku Fiber
- Website: www.zuku.co.ug
Step 3: Request account suspension and explain why you want the account suspended. You will need a valid and convincing suspension reason.
Step 4: The customer care agent will verify if all the details mentioned correspond with your account profile. If they can ascertain that you are the decoder owner, then they will proceed with your request.
Step 5: After the request approval, a command will be sent to your account, automatically terminating your viewing temporarily.