Do you know that you could pause your StarTimes subscription for up to 14 days? Well, now that you know, this article will guide you with two ways to suspend your subscription. However, you need to have a thorough reason as to why you want the subscription paused. Pausing a subscription will prolong your subscription so you can not miss watching your favorite channels.
Contents
Pause your StarTimes Subscription
Visit StarTimes TV Branches
The easiest way is to visit any StarTimes TV branch near you. Request account suspension and explain why you want the account suspended. The customer care agent will verify if all the details mentioned correspond with your account profile. If they can ascertain that you are the decoder owner, then they will proceed with your request. After the request approval, a command will be sent to your account, automatically terminating your viewing temporarily.
HeadOffice B1
704464858,774194702
Soliz House, Kampala
Kampala Rd B2
701879023,772688646
KAMPALA: Egen/Insurance House Kampala Rd
Ndeeba B3
752862832,785816132
KAMPALA: Ndeeba opposite FACO
Kansanga B5
702994416,771984937
KAMPALA: Kansanga Opposite Market/Nassiwa Building
Katwe B6
756505322
KAMPALA: Katwe, Pride Micro Finance Buliding
Contact StarTimes TV Customer Care
Step 1:
Prepare your StarTimes TV smart card number and identification card.
Step 2:
Contact the StarTimes TV customer care 2days(48 hours) prior to the date you want the account subscription to be paused.
- Call StarTimes Hotline on 0417117700 or 0317117700 from 9:00-24:00 every day.
- Email: stardtv＠startimes.com.ug
- Website: https://www.startimestv.com/contact-us
Step 3:
Request account suspension and explain why you want the account suspended. You will need a valid and convincing suspension reason.
Step 4:
The customer care agent will verify if all the details mentioned correspond with your account profile. If they can ascertain that you are the decoder owner, then they will proceed with your request.
Step 5:
After the request approval, a command will be sent to your account, automatically terminating your viewing temporarily.
Read Also: Startimes TV Uganda Packages, Channels & Decoder Prices 2021