If you shop online with the Jumia app or website, you can return that item to Jumia. The platform has an amazing return and refund policy. If an item does not meet your expectations, you may return it. Aside from the option of returning the goods, you may have a delivery person pick them up immediately from your doorway.
In case all checks are completed, you will receive a refund or a voucher for the equivalent amount. In this post, we’ll show you how to initiate a return and receive a refund for a Jumia purchase.
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Contents
What does Jumia’s Return Policy stipulate?
You can return an item that is faulty, damaged, wrong, or counterfeit on Jumia. In certain circumstances, you can even return an item just because you changed your mind. The products, however, must be in good condition and a refund can be received only for sealed electronics and phones (provided the seal is not damaged). You must also return any freebies that came with the box. You have up to 7 days following delivery to request a refund.
How Long Does It Take to Have Your Jumia Item Returned?
The return period is usually calculated from the day you request a return to the day the delivery person picks up the item. It might even happen on the day you drop your item off at any of the pick-up sites. The time normally lasts between 1 and 5 days.
Follow the steps below to initiate a Return on Jumia
- Log in to your Jumia account
- Tap on “orders” located in the navigation panel on your left.
- Next to the item, you’d want to return, tap on “See Details“.
- Select “Request a Return” from the dropdown menu.
- You’d be sent a form. Fill out the form with your reasons for returning and click “Next“.
- Select your refund method.
- Thereafter, choose how you’d want to return the item.
- Verify all details and click “Submit.“.
And that’s how to return an item at the Jumia store. Alternatively, you can call the customer care line to achieve this as well.
How long before I get a refund?
There are two possibilities available to get a refund.
First, you may either have a delivery person pick it up or drop it off at the nearest Jumia collection station (depending on your return method). Following this, Jumia normally inspects the item and verifies your claim. It is important to note that Jumia is concerned with the product’s quality. Their aim is to leave it in flawless shape. If your claims are validated, the refund will normally take 3–7 days depending on the manner of refund.
If your claims are not validated, the item will be redelivered to you and no refund will be issued. This might take 5-10 days. We hope you find this post useful.