Getting help from M-Pesa customer service is important when you have problems, need assistance, or want information about the mobile money service. You can reach out through different ways like the helpline, live chat, social media, or email. Choosing the easiest way helps you have a better experience with M-Pesa’s customer service team. Whether it’s a technical issue, M-Pesa reversal request, questions about transactions, or general inquiries, M-Pesa is committed to helping you quickly and effectively.
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1. M-Pesa Customer Care Helpline:
The most direct and traditional way to get in touch with M-Pesa customer care is by calling their helpline. Safaricom, the parent company of M-Pesa, operates a dedicated customer care line that users can dial for assistance. To contact M-Pesa customer care via phone, use any of the contacts below:
- 234 and follow the prompts
- 0722000000
- PrePay: Call 100 (Free) Or +254 722 002100
- PostPay: 200 (Free) Or +254 722 002200
2. Zuri-Live Chat Support:
Safaricom provides users with a live chat feature on its official website and WhatsApp number. Utilizing Zuri, Safaricom’s virtual assistant serves as an exceptionally swift alternative for users to communicate with M-Pesa customer care agents and receive prompt responses.
3. Email Support:
For users who prefer written communication, M-Pesa also provides support via email. Users can email the official M-Pesa support email address ([email protected]) outlining their concerns or questions. Ensure that you provide sufficient details for a more accurate and timely response.
4. Social Media Platforms
In the age of social media, many companies, including M-Pesa, use platforms like Twitter and Facebook to interact with their users. M-Pesa has official social media accounts where users can direct their queries or concerns. To contact M-Pesa through social media:
- Twitter@Safaricom_Care and @SafaricomPLC
- Facebook: @SafaricomPLC
5. Visit Authorised Safaricom Premises
For in-person assistance, consider visiting a Safaricom shop to engage with an M-PESA customer care representative. These service points are conveniently located in prominent towns across Kenya, and assistance is also provided at helpdesks in areas where official stores are not available. Remember to bring your identification and mobile phone for verification purposes. To locate the nearest Safaricom shop, refer to the following link: Complete List of Safaricom Shops in Kenya.