Fixing the “Problem Resetting Your PC” on Windows 10 and 11

Fixing the
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Having trouble resetting your Windows PC due to the recurring “There Was a Problem Resetting This PC” error? Don’t worry; there are ways to fix it and restore your system to its factory settings. Let’s explore some solutions to overcome this issue.

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Why Can’t I Factory Reset My PC?

The main reason for the “problem resetting your PC” error is a corrupt Windows image. This corruption can occur due to viruses, malicious apps, or other factors affecting your system’s core files.

Other possible reasons include a faulty Windows Recovery Environment or incorrect changes made to your PC.

READ ALSO: How to reset a Windows 10 PC

Ways to Resolve a “There Was a Problem Resetting This PC” Error

To fix this error, you may need to try different troubleshooting steps depending on the cause. We’ll start with the most common fix:

1. Fix Windows Image With DISM:

Fixing the

Use the DISM command in the Command Prompt window to repair your Windows image:

  • Open “Command Prompt” as an administrator.
  • Type: dism /online /cleanup-image /restorehealth
  • Press Enter and wait for the process to complete.
  • Restart your PC and attempt the reset again.

2. Use Windows Startup Repair:

Try using Windows’ Startup Repair tool to resolve issues affecting your reset process:

On Windows 11: Go to Settings > System > Recovery > Advanced Startup > Restart Now > Troubleshoot > Advanced Options > Startup Repair.

On Windows 10: Go to Settings > Update & Security > Recovery > Advanced Startup > Restart Now > Troubleshoot > Advanced Options > Startup Repair.

Follow the on-screen instructions to repair your system and then proceed with the reset.

3. Restart Windows Recovery Environment (Win RE):

If the Windows Recovery Environment is causing the error, restart the service using these steps:

  • Open “Command Prompt” as an administrator.
  • Type: reagentc /disable
  • Press Enter to stop Windows RE.
  • Then type: reagentc /enable
  • Press Enter to start Windows RE.
  • Try resetting your PC again.

4. Use System Restore:

If recent changes like a recent System Update caused the issue, use System Restore to undo those changes:

  • Open the “Start” menu and search for “Recovery.”
  • Choose “Open System Restore” and follow the prompts.
  • Select the most recent restore point and proceed.
  • After the restoration, attempt the reset process again.

By following these steps, you should be able to resolve the “There Was a Problem Resetting This PC” error and reset your Windows computer successfully.


Experiencing the frustrating “There Was a Problem Resetting This PC” error in Windows when attempting to reset your computer? This issue often arises due to a corrupt Windows image caused by various factors like viruses or improper changes to your system. However, there are effective ways to resolve this problem.

One method involves using the DISM (Deployment Image Servicing and Management) command from the Command Prompt to fix the corrupt Windows image and restore core system features, enabling you to proceed with the reset. Alternatively, you can try using Windows’ Startup Repair tool, which helps address issues related to the system startup that might be hindering the reset process.

Another possible solution is to restart the Windows Recovery Environment, which may be experiencing problems, leading to the error message. Restarting this service might help resolve the issue and allow you to reset your PC successfully.

By utilizing these troubleshooting tips, you can overcome the “There Was a Problem Resetting This PC” error and restore your Windows computer to its factory settings, ensuring optimal performance and a fresh start for your system.