How to Fix Various KPLC CIU Errors

How to Fix Various KPLC CIU Errors-ugtechmag.com
- Advertisement -

Kenya Power and Lighting Company (KPLC) is the primary provider of electricity in Kenya. If you are a customer of KPLC, you may encounter various errors at some point. Like any other technology industry, Kenya Power and Lightning Company face issues and most of them are hardware related. These errors can be frustrating and disrupt your ability to access electricity. In this article, we will outline some common KPLC CIU errors and provide some tips on how to fix them.

- Advertisement -

Common errors that you might encounter include;

  • KPLC tokens not loading.
  • PLC Error.
  • CIU Connection failed error.
  • ByPass Error.

Whichever error you are encountering, this guide has a solution. Read On.

Contents

1. Fix KPLC tokens not loading

This generic error occurs when the prepaid meter is unresponsive while you inputting KPLC tokens or when the tokens are not initiated into units. Try out a few pointers below to fix this error;

  • In most cases, you may experience this problem with the token not loading due to an error in the meter number. Therefore ensure that your meter is switched on, has an active power supply to the meter, and the meter is powered.
  • Ensure that the account number is valid.
  • Wrong Token, if you are unsure whether this might be a reason, you can try to purchase another token to confirm.
  • Confirm that the CIU is connected to the same phase, and pair the CIU with the meter.
  • Replace old CIU batteries with new ones then connect the meter to the powered socket.
  • Ensure that the main switch is functional.

Related: How to Handle KPLC Token delay in 2023

2. Fix PLC Error

The PLC error occurs when there is a disconnection between the main meter and the CIU. The anti-dot for this error is simple;\

  • Ensure that the meter is plugged into the wall socket when loading and the switch is ON.
  • Ensure that there is no Circuit break when loading.

3. Fix ByPass Error

The ByPass error usually occurs as a result of faulty wiring or at times acts as a warning that the meter box has been tampered with. Of course, proper wiring is required and;

  • Ensure that you are not sharing your neutral wire with another meter.
  • Confirm if there is no bonding between the neutral wire and the earth wire.
  • Request KPLC for a tamper code.

Quick Note: The fixes of the ByPass Error are dangerous experiments. Contact your electrician or reach out to KPLC for further guidance. Please call our Contact Centre hotline numbers 97771 or 0703070707 or 0732170170 for service-related inquiries.

Related: How to Apply for KPLC Electricity Connection Online in Kenya

4. Fix KPLC CIU Connection Error

How to Fix Various KPLC CIU Errors-ugtechmag.com

The connection fail error occurs when there is no connection between the meter and the power source. To fix the error;

  • Ensure you plug in your CIU to the wall socket and switched it on.
  • key the number 59698686 followed by the meter number then press ok. then load the units.
  • Ensure that the CIU cable is not faulty. Try replacing it with another to affirm.
  • Use heavy-duty or rechargeable batteries.

Did this article save the day? Give it a thumbs up and share it with your friends and family.