Roku devices are great for accessing streaming content from a variety of sources such as Netflix, Hulu, Prime Video, HBO Go, and more. If you run into problems with your Roku streaming player and need to contact Roku customer care, one piece of information that is required is your device’s serial number. A device serial number is a unique number that helps Roku better understand your device. This guide will show you how to find the model or serial number of the Roku Streaming Player via the Roku App, settings menu, original packaging, physical device, and the Roku website.
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How to Find Roku Serial Number or Model via the Roku App
1. Start the Roku app on your Android phone or iPhone and then sign in to your Roku account if prompted.
2. Tap the Settings icon in the upper right corner of the screen.
3. On the Settings page, tap the name of the device currently listed at the top of the device section. The list of devices connected to your Roku account will display. The serial number of each device appears directly under the name of each displayed device.
How to Find Roku Serial Number or Model via the Roku Website
1. Open a web browser and navigate to Roku.com then sign in to your account.
2. Click the profile picture icon in the upper right corner of the screen.
3. Click “My Account” in the drop-down menu.
4. On the My Account page, scroll down to the “My Linked Devices” section where you will find the list of devices connected to your account. Thereafter you will be able to see the Serial number of the device and model.
Find Roku Serial Number or Model from the Settings Menu
If you have a Roku player, Roku Streambar, Roku Streambar Pro, or Roku TV, and your device is in use, you can open the Settings menu using the steps below to find the serial number and device ID.
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select About. The About screen lists a lot of information about your Roku device. Look for the fields labeled Serial number and Device ID.
Find Roku Serial Number or Model on the Physical Device
The serial number is printed on the Roku Streaming Player. All you have to do is check for it on the bottom or back of the Roku Streaming Player.
Find Roku Serial Number or Model on the Original Packaging
If you have the original packaging for your Roku player or Roku audio device, the serial number or device ID can be found on the product label near the UPC code. For the Roku TV original packaging clearly examine all sides of the original packaging until you find the Serial number or device ID or model.