How to Check Nairobi Water Bill Balance

Nairobi City Water and Sewerage Company ( NCWSC)
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There are several ways in which you can check Nairobi water bill without physically visiting their premises. Before you pay for the water bill, you need to first check the water bill balance. Here is how to check Nairobi water bill balance.

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Check Nairobi Water Bill by SMS

  • Open messaging app.
  • Tap in the Compose Text box.
  • Type your Nairobi Water account number and send it to 20557.
  • A text detailing your Nairobi water bill balance will be sent to your line immediately.

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Check Bill Using USSD

  • Launch phone app.
  • Dial *188# then press the send button.
  • Opt for option 1 from the menu, Register for E-bills.
  • Then enter account and press send.
  • After enrollment, dial *188*2#.
  • Then enter Nairobi water account number. (You will be charged Ksh.2)
  • Your water balance will show on the screen.
Check Nairobi Water Bill

Check Water Bill Online

  • Visit the Nairobi water online portal https://portal.nairobiwater.co.ke/
  • Enter the log in details or click to register if it is your first time.
  • Select the Self Care option.
  • Tap on your water account. If you do not see it then click on ADD Account.
  • Subsequently, click on My Accounts to see your latest bill and account balance.

Nairobi Water Customer Care Contact

Call Centre working hours: 7.30 a.m. to 9.30 p.m., Monday to Friday

  • +254702206418
  • +254702206328
  • +254702206459
  • +254702205964

Contacts: +254703080598, +254703080000, Hotline: 072253582

Email: [email protected] Visit Kampala Road, opposite Enterprise Road, Nairobi.

You can also visit any of the Nairobi Water branches in your region.