How to Block Lost or Stolen Airtel SIM Cards in Uganda

Losing your mobile phone or having it stolen can be an anxiety-inducing experience. Alongside the loss of valuable data and personal belongings, there’s also the risk of misuse of your Airtel SIM card. Fortunately, Airtel Uganda offers a straightforward process to block your lost or stolen SIM card, ensuring the safety of your account and preventing unauthorized access. In this guide, we will walk you through the simple steps to block your Airtel SIM card and secure your connection.

Block Lost or Stolen Sim Card Airtel Uganda

Below are the two prominent and approved methods that will guide you through the quick and simple process of blocking your lost or stolen SIM card:

Use a USSD Code

Here’s a convenient and simple method to block your Airtel SIM card using another Airtel phone. A USSD (Unstructured Supplementary Service Data) menu allows you to access various options and information by dialing specific codes on your phone. To block your SIM card via the USSD menu, follow these straightforward steps:

1. Dial *100# from any other Airtel phone.
2. Choose option 9 for My Account.
3. Select option 3 for the SIM block.
4. Enter the phone number you wish to block.
5. Input the Airtel Money PIN associated with the affected number.
6. Your SIM card will be blocked instantly, and you’ll receive a confirmation message confirming the action.

Read Also: MTN Uganda: How to Block Stolen or Lost Sim Card

Contact Airtel UG Customer Care

You have alternatives to block your SIM card, either by directly contacting customer care or visiting the nearest Airtel store. Here are the steps for each method:

To block your SIM card through customer care, adhere to these guidelines:

1. Dial Airtel’s toll-free helpline at 100 from an Airtel number or 0705100100 from another network. You can also reach out to Airtel’s specialized customer care agent via the Airtel UG Twitter handle (this option is faster).
2. Request to speak with a customer care executive and explain your situation.
3. Verify your identity by providing necessary details like the last recharge amount, National ID number, and other relevant information.
4. Once your identity is verified, the customer care executive will proceed to block your SIM card.

If you prefer to block your SIM card at an Airtel store, follow these steps:

1. Locate the nearest Airtel store in your vicinity.
2. Approach an agent at the store and provide your identification details such as National ID proof and date of birth.
3. The agent will then proceed to block your SIM card as per your request.

Having effectively blocked your SIM card, you have the option to replace it if you desire. Here is how you can go about replacing lost or stolen sim cards.