With its endless hours of streaming entertainment available at the touch of a button, Netflix has established itself as a ubiquitous presence in the lives of many people. Nevertheless, there is always a chance of hacking and unauthorized access. Just like with any online site. There are various steps you may take to safeguard your personal information and recover control of your account if you think your Netflix account has been hijacked. In this article, we’ll look at the warning signals of hacked Netflix accounts and the procedures you need to do to restore your account and stop subsequent hacks.
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How to tell you have been hacked?
1. Sign in to your Account
Start by signing in to your Netflix account.
While some hackers may quietly enjoy watching your Netflix account, others may take bolder steps to modify your login information. This can include changing your password and email address. Ultimately allowing the hacker to assume full control of your account. And additionally, potentially sell it to a gullible purchaser.
Secondly, take keen notice of your recently viewed tab
A clear indication that an unauthorized person is accessing your Netflix account is when you notice that the recommended movies and TV shows are not in line with your viewing preferences. You might see a movie in the “Watch It Again” section that you never watched. Conversely, a series that is halfway finished is in the “Continue Watching” tab.
Nonetheless, relying solely on the recommendations section may not be completely reliable. This is due to the fact that there are techniques to remove shows and movies from the recently watched list. Therefore, if you suspect any unusual activity on your account, it is crucial to examine your Netflix Account history thoroughly.
Thirdly, check your viewing activity
In the event that you notice any discrepancies in your lists, the next step is to verify your viewing activity. To do this access your Netflix account and select the Account tab. Then, under Security & Privacy choose “Manage access and devices.” Netflix will display a list of recently signed-in devices that have accessed your account.
Read Also: How to Find & Remove Devices Connected to Your Netflix Account
Upon accessing the screen mentioned earlier, you can scrutinize the list for any logins from unfamiliar places. Be aware that some of the individuals to whom you have granted access to your Netflix account may use Virtual Private Networks (VPNs) to access particular content. So it’s best to ask them for confirmation.
If they are unable to recognize certain signed-in devices, it’s likely that your Netflix account has been hacked. Nevertheless, it’s important to note that Netflix is now taking measures to curb password sharing among users, so it’s wise to be cautious when sharing your account details.
What to do now that you know you have been hacked
Firstly, change your password
After ensuring that no unauthorized users are accessing your Netflix account, the next step is to change your password. Nonetheless, if you are using an iOS device, you will need to use a browser to change your password.
To change your password on an Android device, open the Netflix app and go to Profile & More, then Account, and select Change password.
Enter your current and new password, and make sure to select the Sign out of all devices option to prevent others from accessing your account. This is also an excellent opportunity to enable two-step authentication if you haven’t already. Finally, click Save to update your new password.
Secondly, remove all users
To start with, it’s advisable to ensure that no one else is currently logged into your Netflix account. After confirming a possible security breach, the first thing to do is to revoke access for all other users.
To log out all users, navigate to the Account section and select “Sign out of all devices” under Security & Privacy.
Thirdly, ask for help from Netflix
Sometimes, hackers may modify the email address linked to your Netflix account, which allows them to receive any notification regarding password or account changes.
To verify if your Netflix email address has been altered by hackers, you should access your account through a web browser and click on your user icon. From there, select Account and verify if the email address under Membership & Billing is the correct one.
If you’ve discovered that your Netflix email address has been altered, you should seek assistance from Netflix support.
You can request other users who are still logged in to report the problem to Netflix through their support center on iOS and Android by tapping their account profile icon in the top right corner and selecting Help > Chat or Call.
If you need further assistance in case your email has been changed without your permission, you can also visit the Netflix Help Center. Within the Manage My Account section, there is an option to select “My email was changed without my permission”.