Is your GoTV, Startimes, or DSTV account suspended? Are you finding some errors with the channels or subscription option purchased? Here are some quick fixes to help you. These can work across the different decoders.
In most cases, you will continue to see your account suspended, even when you go on and pay for your subscription on GOTV, Startimes, and DSTV. This error has mostly been common with GoTV and DSTV, which surfaces majorly due to late subscriptions.
There are many more errors that arise due to late subscriptions as we shall see below. In this post, I’ll show you how to fix those kinds of errors and below we go.
READ: Here is the Full list of Pay TV service providers in Uganda
Contents
Fix your suspended GoTV account
1. Reboot your decoder
When you notice that your GoTV is showing account suspended, you probably have renewed your subscription while your decoder was off. Rebooting your decoder will correct this error and once it’s on-again, it should be able to reflect your new subscription.
2. The self Portal
- GoTV’s self-help portal is also important in clarifying such errors. To do this, go to GoTV self portal on their official website
- Check at the back of your GoTV card for the IUC decoder number
- Fill this number in the self portal field and click on clear. This will clear all queries associated with your GoTV account at that time.
Fix your suspended Startimes accounts
If you are seeing this with Startimes, then, you either need to renew your subscription or your decoder isn’t catching the appropriate signals it requires. Below are some steps to clarify this issue in Startimes decoders.
- Try changing the position of your Startimes indoor antenna for it to pick stable signals.
- If the problem persists, you may choose to install another antenna in this case.
- If you are not sure of the last date you subscribed, that will require you to renew your subscription
- Lastly, visit the nearest Startimes shop, or call the customer helpline at +2560417117700 when the problem persists.
Fix suspended DSTV account
1. Restart your decoder
- Restarting and resetting are two different terms. Restarting your decoder is what you need.
- Simply turn off your decoder completely and unplug it from the power socket.
- Reconnect and power it on after one minute
- Check if the error was corrected if that didn’t work follow on to the next step
2. Call the DSTV customer care line
For DSTV Uganda call:
- 0312245245
- 0312246220
DSTV Kenya
- 0711066000
- 0204236000
ALSO READ: DSTV Uganda Packages, Channels & Decoder Prices 2020
Why DSTV Subscribed channels are missing
Your subscribed channels will miss if you waited for your previous subscription to expire before you can add a new subscription. Always endeavor to pay for your subscription early enough to avoid such complications.
Another reason maybe, if you press a command on your remote when your Smartcard is not plugged into the decoder. However when this happens, below are steps to correct the error.
Steps to Fix Channels Missing in DSTV
To correct the Channels Missing error in DSTV, we have two options here. You can either use the SMS option or visit the DSTV website.
Visit DSTV Website
- Visit the DSTV website and Select your country
- You will need to sign in with your Surname, mobile number and the smartcard number of the DSTV account whose channels are missing
- Click on Fix Errors
- In the dialogue box, enter your Smartcard number.
- Select the E16 error option
- Complete the captha action by entering the text displayed
- Click Fix Error. This will correct all the errors with your account and your channels will be back shortly.
The SMS option
- On your phone, send an SMS to 300333 with the Keyword RESET followed by the smartcard number attached to the account that was suspended.
- A text message will be sent to confirm your request
- Wait a while and check again if your channels are back
