As humans, we often make mistakes. One of the mistakes is sending credit to the wrong number, that is the wrong person. This can happen by just clicking the wrong digit on your keypad. Many mobile phone users tend to ask themselves whether they can reverse credit. Therefore, there is a need to know how to reverse airtime sent to the wrong number from mobile subscribers. In this blog, We share three telecommunication companies in Kenya and find out how mobile subscribers can reverse the credit.
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How to Reverse Airtime on Kenya Telecoms
#1. Safaricom Users
To reverse Safaricom airtime sent to the wrong number, forward the Mpesa message to 456. Immediately you realize that you have sent airtime to the wrong number, you need to contact Safaricom Customer Care agents. Do this by dialing 100 on your mobile phone or contacting them on their social media platform. This includes their Twitter handle @SafaricomPLC, Facebook account page, or on WhatsApp with Zuri.
You will be required to provide the details of your transaction. These include the mobile number to which you erroneously sent the airtime. In addition to this, the amount of airtime that you sent, and the last top-up on your line. This will enable them to confirm ownership of the line.
The reverse will be done if the credit sent shall not have been spent by the receiving party otherwise the reversal will fail.
NOTE: If you bought the airtime through a bank or sent it through Sambaza, then there is no way you can reverse the airtime. The only option is to liaise with the recipient.
#2. Airtel Users
Once you realize that you have sent airtime to the wrong number on Airtel, this is what you need to do. Contact an Airtel Customer Care agent either on their Facebook page or on Twitter. You can also dial 0733100100 on your Airtel line. Lastly, you could also dial 100 and select the option to speak to an agent.
You are required to provide your number, your full name, date of birth, last top-up on your line as well as your ID number to confirm ownership of your line. You will be required to share the amount sent and the wrong number you sent the credit to, this will enable the agent to reverse the erroneous transaction successfully.
#3. Telkom Users
Telkom is currently unable to reverse the airtime transactions for T-Kash. This means that before purchasing anytime, you should make sure you have entered the correct phone number. Before completing the transaction, ensure you have confirmed from the pop-up screen that every detail is correct before submitting your request, otherwise, there is no turning back.